Frequently Asked Questions
How can I place an order?
You can easily order through our website. For custom cakes or special requests, please contact us using the contact form.
How far in advance do I need to order?
For custom cakes, we recommend ordering at least 2 to 4 weeks in advance. For other products, we advise ordering as early as possible to guarantee availability.
Can I have a cake made entirely to my specifications?
Yes, we make custom cakes. Together, we will discuss the design, flavor, filling, and any personal preferences.
What flavors do you offer?
Our assortment changes regularly. Please take a look in our webshop or contact us for current options.
Do you cater to allergies?
Our products may contain allergens, such as gluten, milk, egg, soy, and nuts. Please inform us in advance if there is an allergy. Although we work carefully, we cannot completely rule out cross-contamination.
Can I have my order delivered?
Yes, delivery is possible by arrangement. Some products are only available for pick-up or personal delivery to ensure quality.
Can I cancel my order?
Cancellations are possible according to our general terms and conditions. Different conditions apply to custom products.
Do you also handle corporate orders?
Yes, Cake Magic also handles corporate orders for companies, events, meetings, and special occasions. Feel free to contact us to discuss the possibilities.
How can I contact you?
You can contact us via the contact form on our website. We aim to respond within 1 to 2 business days.